Job Title: Customer Care Specialist
Job Type: Full Time
Workdays/Hours: 40 hours a week
Location: Yerevan/Remote
Deadline: Ongoing
Job Description
Essemem is looking for Customer Care Specialists to ensure effective communication with the customers of essemem.com platform.
Responsibilities
- Maintain written and verbal communication with all users and customers of the platform;
- Effectively respond to customer requests, collecting feedback, suggestions, observations and comments in a systemized manner;
- Prepare regular reports based on the gathered data to support the improvement of the platform.
Required Qualifications
- Bachelor’s degree in Communication, PR or a related field;
- Effective written and verbal communication skills in English and Armenian languages;
- Positive experience in the field of online customer care service for at least 3 years;
- High sense of responsibility and attention to detail.
Additional Information
- This opening should be ideally filled by open-minded people with “can-do” attitude;
- Please send your resume and a short cover letter to [email protected]
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