Since Essemem offers non-tangible irrevocable goods we do not issue refunds once a subscription is purchased or renewed. As a customer, you are responsible for understanding this upon purchasing a subscription from the Essemem site.
All our packages are recurring subscriptions that renew until canceled. This is stated on the checkout page, in the email confirmation you receive once having purchased your subscription, as well as in your account in the “Subscriptions” section.
Once a subscription is purchased, you have the freedom to cancel your subscription at any stage, no questions asked. There are no lock-in contracts and you have the power to cancel your subscription directly in your account prior to your next renewal date.
To cancel your subscription, simply login to your account, go to Account > Subscription and click “Cancel”. You can also view your next renewal date here.
If you have any difficulties with canceling your subscription, please contact us to request cancellation of your subscription.
Bundle Did Not Download
If the bundle did not download, please check the My Account area first and re-download the bundle there. If the bundle does not appear in the My Account area, try downloading the bundle again. Once the bundle has downloaded to your device, check the folder your downloads are sent to.
If you have any issues with downloading bundles, contact us for assistance.
Unable To Unzip Bundle Folder
If you need help unzipping bundle folders, please view this article on our Help Desk for troubleshooting tips.
Product Not As Described
Such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints, which are based merely on the customer’s false expectations or wishes are not honored.